For many Nova Scotian’s warranty is the most important aspect of their heat pump purchase.
If that sounds like you, than this post will be worth your time.
Heat pump warranties cover a mixture of the compressor, parts and labour.
The biggest part on a heat pump is the compressor. It is the most expensive to purchase, takes a lot of time to repair or replace and is arguably the most important piece of the entire heat pump system.
For this reason, the compressor is the longest coverage by heat pump warranties.
Other parts such as: the indoor head, electronic boards and motors, sensors and fuses, are usually covered for a shorter time than the compressor.
Finally, the labour to repair or replace the parts is usually covered for less time than the parts themselves.
There are two distinct types of warranties for heat pumps:
A blanket style warranty means all of the parts, including the compressor, are covered for a set period of time. An example would be Fujitsu, where they offer a 10 year parts warranty, this warranty accounts for the compressor and all other parts.
A broken down warranty most often means your compressor is covered for a longer duration than other parts. LG for example offers a 10 year compressor warranty, but a 5 year warranty on the remaining parts.
Below are the warranties offered in Nova Scotia for several popular ductless heat pump brands.
Notice that some are only valid when purchased from an authorized dealer.
If you experience a service issue, be sure to contact the installing contractor first. There are troubleshooting steps that can sometimes solve the situation over the phone prior to a technician being sent out.
If troubleshooting does not lead to any resolution the next step is to book a service call.
Side note: This is why it’s important to choose a heat pump contractor who has their own technicians. In the event you need service or support, you want to have someone who’s available.
Most reputable heat pump contractors provide a one year workmanship guarantee. If anything occurs in that first year you’re 100% covered, provided you have maintained your machine properly.
After that first year there is often a service call fee to diagnose the issue.
Damage to your unit caused by improper care and maintenance will be at your own expense should it result in a billable repair.
Example issues are:
If a failure in the system is deemed due to a lack of proper care or maintenance than you would not be covered.
The other areas not covered under warranty are issues deemed caused by improper installation.
This could mean improper mounting of the indoor/outdoor unit and kinks or leaks in the line sets.
Ensuring your installation comes with a workmanship guarantee takes care of most of these items. While a quality contractor rarely makes a mistake during install, issues generally show up within the first 3-5 months. At this point they can be rectified before any damage is done to the equipment.
There are only three things you need to do to ensure your heat pump maintains it’s warranty coverage.
If you follow the above three steps you’ll be sure to maintain proper warranty coverage on your heat pump.